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Basket (PRIVACY POLICY 22nd May 2018 Rev: 1.0
1. Introduction
We sell items online through our dedicated website www.wrightandround.com and in person via email and phone contacts. We take payments via Sage Pay. We use Sage Accounting software for order processing and inventory management.
2. What information will we use and how will we use it?
If you place an order on the website, we will have access to your name, email, phone and postal address. We require these to fulfill your order. The legal basis for collecting this data is “contractual”. This data is stored on our own company server. When you purchase an item on the website you will be passed to Sage Pay for payment processing. We have no access to any data collected and held by Sage Pay apart from the authorization report they provide confirming that payment has been approved. We retain this information in order we can answer any queries with regard to order delivery or payment disputes. The legal basis for collecting this data is “contractual”.
If you place an order with us by email, we will have access to your name, email, phone and postal address. We require these to fulfill your order. The legal basis for collecting this data is “contractual”. This data is stored on our own company server and paper record archive. When you purchase an item by email you will be passed to Sage Pay for payment processing. We have no access to any data collected and held by Sage Pay apart from the authorization report they provide confirming that payment has been approved. We retain this information in order we can answer any queries with regard to order delivery or payment disputes. The legal basis for collecting this data is “contractual”.
If you place an order with us by phone, we will have access to your name, email, phone, postal address and credit card details. We require these to fulfill your order. The legal basis for collecting this data is “contractual”. Name, email, postal address is stored in our own company server and paper record archive. When you purchase an item by phone we will enter your credit card information into Sage Pay for payment processing. Credit card numbers entered on your behalf into the Sage Pay platform are immediately shredded and destroyed upon transaction completion. We have no access to any data collected and held by Sage Pay apart from the authorization report they provide confirming that payment has been approved. We retain this information in order we can answer any queries with regard to order delivery or payment disputes. The legal basis for collecting this data is “contractual”.
If you contact us via our enquiry / contact form you will provide us with the following:— name and email address. The legal basis for collecting this data is “legitimate interest”. The data is held on our server. We will not use this data for any purpose other than addressing your enquiry.
If you subscribe to our newsletter via the website, you will provide us with your email address. The data will be passed to MailChimp and stored on their server. The legal basis for collecting this data is “legitimate interest”. We will not use this data for any purpose other than contacting you with regard to company and product updates. Your data is shared with no other organizations or 3rd parties.
3. Who do we share your data with?
We do not share your data with anyone, unless legally required to do so, e.g. by the police, or HMRC.
4. Your choices and rights
You have the right to know what information we hold about you, to correct that information and to request that the information be deleted. You have the right to restrict how that information is used and shared. If you are concerned about how your information is used, please contact Wright and Round by phone on +44 1453 753298 or by emailing us at sales@wrightandround.com
You also have the right to complain to a supervisory authority if you think your data has been collected / used or shared inappropriately. In the UK, this is the ICO (ico.org.uk).
5. How long do we keep your data for?
We will keep all your personal data for as long as your account remains open. You can close your account at any time by contacting us. If you do this we will remove all personal records from our system.
6. Links to privacy policies for third party data processors named within this document.